// Live Streaming Help //

Tips 'n' Tricks

For a buttery smooth playback experience, you need a broadband internet connection. If your broadband connection isn’t fast enough, videos may buffer. If you are experiencing buffering or choppy playback, here are some suggestions that may help:

Your video download speed may be slow or inconsistent.

  • If you are watching video over a wireless connection and your video is stuttering, try watching over a wired connection or move your computer closer to your wi-fi router for a stronger signal.
  • If you are running any bandwidth-intensive applications on your own computer (e.g. Vuze, BitTorrent, Outlook, other downloads, internet phone services such as Skype, Vonage, MagicJack), you may want to pause these applications while watching the live stream on ccvineland.org
  • If you are sharing an internet connection with other people, check to see if they are using any bandwidth-intensive programs (such as those outlined above) while you are watching videos.

CPU performance

  • Try turning off any CPU-intensive programs you're running, or rebooting your computer. Additionally, you can try running live.ccvineland.org in a different browser. We personally recommend Google Chrome or Opera for the greatest amount of compatibility and speed.
  • If you experience video stalling problems only during full-screen mode, try lowering your desktop resolution.

If you're still having issues, you can use the following steps to try to further diagnose the problem:

  • Perform a speed test of your connection. This can be accomplished by going to http://speedof.me. SpeedOf.Me tests your internet connection by directly downloading and uploading sample files from your browser. It repflects your actual browsing and downloading experience.
  • The downloading test begins with a small file download of just 128KB. While it shows the real-time bandwidth graph, it also watches the download duration. If it takes less than eight seconds, the next largest file will be downloaded until a download takes eight seconds or greater. Only the longer download time will be kept because this simulates real world internet browsing unlike other speed testing websites. This also applies to the upload test.
  • Perform a traceroute. If you receive an output with 13 or more hops, the problem is most likely related to how your Internet Service Provider is routing your computer's requests to Calvary Chapel Vineland. Unfortunately, Calvary Chapel Vineland is unable to fix this problem - you can try contacting your Internet Service Provider to request help.

If you've tried everything else, please contact Calvary Chapel Support, and we can try to investigate the issue to see if there's something on our end.